Responsibilities

• Collaborate within the UX team and with clients and partners (including other UX teams embedded with business lines) to produce an enterprise design system for agile UX at scale: 
  • Tools & templates: Create a toolkit of reusable UX artifact templates, such as personas, conversation guides, usability test plans, user journeys, sitemaps, and breakpoint diagrams for use by teams across the enterprise.
  • Style guide: Leverage existing design assets specific to individual lines of business and create an enterprise style guide that incorporates previous work while being extensible for the rest of the enterprise.
  • Guidelines: Create design principles and editorial guidelines for distributed teams to follow.
• Identify gaps in UX practice across the enterprise and opportunities for improvement through initiatives such as coaching, communities of practice, and training.
• Participate in requirements sessions with business stakeholders and end users of enterprise IT service management software.
• Conduct user research in the form of interviews, focus groups, surveys, usability testing, and analysis of data such as web application analytics and help desk tickets.
• Create user personas, user journeys, content inventories, and wireframes or prototypes to propose and communicate design decisions with stakeholders and the integrated project team.
• Lead UX-related meetings with required stakeholders.

Qualifications

• Bachelor’s degree and at least 5 years of UX experience including projects that span a significant user base (greater than 500 end users). Enterprise or business application experience strongly preferred.
• A portfolio showing visual design and branding artifacts, as well as other UX design artifacts such as case studies or prototypes.
• Experience in Agile development.
• Excellent client relationship and team building skills.
• Excellent verbal and written communication skills, including presenting your work to clients and partners.
• Experience with responsive design.
• Experience with JIRA and Confluence preferred.
• US Citizen or Green Card holder

SoftDev is strongly committed to the policies and principles of Equal Employment Opportunity (EEO). Employment decisions and practices, including but not limited to recruitment, selection, job assignment, transfer, promotion, discipline, training, compensation and benefits, will be made without regard to race, color, religious creed, national origin, sex, citizenship, genetic information, marital status, age, sexual orientation, disability and/or US Veteran status, in accordance with applicable Federal, State, and Local laws.  SoftDev is an Equal Opportunity / Affirmative Action Employer.